Shipping policy

UK:

We are proud to offer complimentary shipping on all orders, with no minimum spend required.

Every order is handled with care and efficiency. Orders placed before 3pm [Monday to Friday] are dispatched the same day, ensuring a swift and seamless delivery experience.

Orders placed after 3pm will be dispatched on the next working day
Orders placed after 3pm on Friday will be dispatched on Monday
During bank holidays, orders will be dispatched on the next working day [typically Tuesday]

Once your order has been dispatched, you will receive a tracking confirmation via email, allowing you to monitor your delivery at every stage.

You may also view your order status at any time through your Purchase History.

We are committed to delivering not only your order, but a service you can rely on.

EU:

1. Delivery Conditions

  • Shipping Responsibility: The seller is responsible for delivering the product to the buyer’s provided address. The buyer must ensure the accuracy of the delivery address.
  • Proof of Delivery: Delivery is complete when the product is received and signed for by the buyer or an authorized representative at the specified address.
  • Shipping Costs: Shipping costs are the buyer’s responsibility unless otherwise agreed in writing. Additional fees (e.g., customs, taxes, or duties) for international deliveries are the buyer’s responsibility.
  • Delivery Methods: The seller will use a reputable carrier. The buyer may request a specific delivery method, subject to availability and additional costs.

2. Delivery Time

  • Estimated Delivery Time: Provided at purchase, based on standard processing and shipping times. This is an estimate, not a guarantee.
  • Delays: The seller is not liable for delays caused by circumstances beyond its control, such as carrier delays (weather, strikes, logistical issues), incorrect addresses, or customs/regulatory delays.
  • Notification: The seller will notify the buyer of significant delays and provide updated estimates where possible.

3. Risk of Loss

  • Transfer of Risk: Risk of loss or damage transfers to the buyer upon delivery or when the carrier confirms delivery, whichever occurs first.

4. Non-Delivery or Failed Delivery

  • Non-Delivery: If the product is not delivered within the estimated time frame, the buyer must notify the seller within 7 days of the expected delivery date. The seller will investigate and arrange for redelivery or a refund if applicable.
  • Failed Delivery: If delivery fails due to the buyer’s unavailability or incorrect address, the seller may charge additional fees for redelivery or storage. If redelivery is not possible, the seller reserves the right to cancel the order and refund the buyer, minus applicable fees.